Refund Policy

1. General Overview

This Refund Policy sets out how IASoft PVT LTD (“IASoft”) handles refunds for its software products and services.

2. Software Products

Our one-time-purchase software products carry a 14-day money-back guarantee. Request a refund within 14 days of purchase and we will issue it in full — no questions asked, no reason required, and no exceptions. Editions distributed free of charge, such as Axiom Community, involve no payment and so have nothing to refund.

Software purchases are processed by our merchant of record, Paddle. Refunds of these purchases are also available in accordance with Paddle’s buyer terms; nothing in this policy limits any right you have under them or under applicable consumer law.

3. Custom Work and Other Services

Custom software development, hardware design, and other contracted services are quoted and agreed individually, and are not sold through our online checkout. Refunds for these engagements are assessed case by case, taking into account the work completed, and are set out in each project’s agreement. Defective or damaged hardware delivered to you is always eligible for repair, replacement, or refund.

4. Payment Processing

All approved refunds will be processed back to the original method of payment used during the transaction. Depending on your financial institution and the payment processor (Paddle), it may take several business days for the refunded amount to reflect in your account.

5. Requesting a Refund

Email contact@iasoft.dev with the subject line “Refund Request” and your invoice number. For a software purchase covered by the 14-day money-back guarantee in section 2, we issue the refund on receipt and will not ask you for a reason. For contracted services, include your order details and we will reply promptly.